{"id":15,"date":"2026-10-07T05:00:14","date_gmt":"2026-10-07T05:00:14","guid":{"rendered":"http:\/\/lalanos.de\/?page_id=15"},"modified":"2026-10-28T14:14:21","modified_gmt":"2026-10-28T14:14:21","slug":"widerruf-und-rueckgabe","status":"publish","type":"page","link":"https:\/\/lalanos.de\/fr\/widerruf-und-rueckgabe\/","title":{"rendered":"R\u00e9vocation &amp; Retour"},"content":{"rendered":"<div class=\"wp-block-group ll-legal-shell ll-legal-refund is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group ll-legal-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group ll-legal-hero is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"ll-legal-eyebrow wp-block-paragraph\">LALANO\u2019S \u00b7 SERVICE &amp; DROIT<\/p>\n\n\n<h1 class=\"wp-block-heading\">R\u00e9vocation &amp; Retour<\/h1>\n\n\n<p class=\"ll-legal-intro wp-block-paragraph\">Vous trouverez ici le droit de r\u00e9tractation l\u00e9gal, notre droit de retour volontaire de 30 jours et le mod\u00e8le de formulaire de r\u00e9tractation.<\/p>\n\n\n<nav class=\"ll-legal-tabs\" aria-label=\"Pages juridiques\"><a class=\"ll-legal-tab\" href=\"https:\/\/lalanos.de\/fr\/datenschutz\/\">Protection des donn\u00e9es<\/a><a class=\"ll-legal-tab is-current\" href=\"https:\/\/lalanos.de\/fr\/widerruf-und-rueckgabe\/\" aria-current=\"page\">R\u00e9vocation &amp; Retour<\/a><a class=\"ll-legal-tab\" href=\"https:\/\/lalanos.de\/fr\/agb\/\">Termes et conditions<\/a><a class=\"ll-legal-tab\" href=\"https:\/\/lalanos.de\/fr\/impressum\/\">Mentions l\u00e9gales<\/a><\/nav>\n\n<\/div>\n\n\n<div class=\"wp-block-group ll-legal-layout is-layout-flow wp-block-group-is-layout-flow\">\n\n<aside class=\"ll-legal-sidebar\"><details class=\"ll-legal-toc\" open><summary>Sur cette page <span aria-hidden=\"true\">\u2304<\/span><\/summary><nav aria-label=\"Aper\u00e7u du contenu\"><a href=\"#refund-1\"><span class=\"ll-toc-number\">01<\/span><span>Retour volontaire de 30 jours<\/span><span class=\"ll-toc-arrow notranslate\" aria-hidden=\"true\" translate=\"no\" data-no-translation =\"\" data-no-dynamic-translation><svg width=\"12\" height=\"12\" viewbox=\"0 0 16 16\" fill=\"none\" focusable=\"false\" aria-hidden=\"true\"><path d=\"M4 12L12 4M4 4H12V12\" stroke=\"currentColor\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><\/a><a href=\"#refund-2\"><span class=\"ll-toc-number\">02<\/span><span>Droit de r\u00e9tractation l\u00e9gal<\/span><span class=\"ll-toc-arrow notranslate\" aria-hidden=\"true\" translate=\"no\" data-no-translation =\"\" data-no-dynamic-translation><svg width=\"12\" height=\"12\" viewbox=\"0 0 16 16\" fill=\"none\" focusable=\"false\" aria-hidden=\"true\"><path d=\"M4 12L12 4M4 4H12V12\" stroke=\"currentColor\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><\/a><a href=\"#refund-3\"><span class=\"ll-toc-number\">03<\/span><span>Cons\u00e9quences de la r\u00e9vocation<\/span><span class=\"ll-toc-arrow notranslate\" aria-hidden=\"true\" translate=\"no\" data-no-translation =\"\" data-no-dynamic-translation><svg width=\"12\" height=\"12\" viewbox=\"0 0 16 16\" fill=\"none\" focusable=\"false\" aria-hidden=\"true\"><path d=\"M4 12L12 4M4 4H12V12\" stroke=\"currentColor\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><\/a><a href=\"#refund-4\"><span class=\"ll-toc-number\">04<\/span><span>Mod\u00e8le de formulaire de r\u00e9tractation<\/span><span class=\"ll-toc-arrow notranslate\" aria-hidden=\"true\" translate=\"no\" data-no-translation =\"\" data-no-dynamic-translation><svg width=\"12\" height=\"12\" viewbox=\"0 0 16 16\" fill=\"none\" focusable=\"false\" aria-hidden=\"true\"><path d=\"M4 12L12 4M4 4H12V12\" stroke=\"currentColor\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><\/a><a href=\"#refund-5\"><span class=\"ll-toc-number\">05<\/span><span>R\u00e9voquer le contrat<\/span><span class=\"ll-toc-arrow notranslate\" aria-hidden=\"true\" translate=\"no\" data-no-translation =\"\" data-no-dynamic-translation><svg width=\"12\" height=\"12\" viewbox=\"0 0 16 16\" fill=\"none\" focusable=\"false\" aria-hidden=\"true\"><path d=\"M4 12L12 4M4 4H12V12\" stroke=\"currentColor\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><\/a><\/nav><\/details><div class=\"ll-legal-contact\"><span>Une question?<\/span><p>Nous serons heureux de vous aider.<\/p><a href=\"https:\/\/lalanos.de\/fr\/kontakt\/\">\u00b7 Entrer en contact avec \u2197<\/a><\/div><\/aside>\n\n\n<div class=\"wp-block-group ll-legal-document is-layout-flow wp-block-group-is-layout-flow\">\n\n<div id=\"refund-1\" class=\"wp-block-group ll-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"ll-legal-section-number wp-block-paragraph\">01<\/p>\n\n\n<h2 class=\"wp-block-heading\">Politique de retour volontaire de 30 jours<\/h2>\n\n\n<p class=\"wp-block-paragraph\">En plus du droit de r\u00e9tractation l\u00e9gal, nous accordons aux consommateurs un droit de retour volontaire de 30 jours \u00e0 compter de la r\u00e9ception de la marchandise.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Pour exercer le droit de retour volontaire, veuillez nous en informer dans ces 30 jours par e-mail \u00e0 <span class=\"notranslate ll-contact-literal\" translate=\"no\" data-no-translation data-no-dynamic-translation>info@lalanoscosmetics.de<\/span> et renvoyer la marchandise dans son int\u00e9gralit\u00e9, si possible dans son emballage d'origine et dans un \u00e9tat qui n'a pas \u00e9t\u00e9 utilis\u00e9 au-del\u00e0 de la v\u00e9rification de la nature, des caract\u00e9ristiques et du fonctionnement. Pour les articles d'hygi\u00e8ne et de soins personnels scell\u00e9s, le droit de retour volontaire pr\u00e9suppose que l'\u00e9tanch\u00e9it\u00e9 ne soit pas endommag\u00e9e.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Les frais directs de retour sont \u00e0 votre charge dans la mesure o\u00f9 il n'y a pas de d\u00e9faut ou de livraison incorrecte. Apr\u00e8s r\u00e9ception et v\u00e9rification du retour, nous vous rembourserons le prix d'achat remboursable par le moyen de paiement initialement utilis\u00e9.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Le droit de r\u00e9tractation l\u00e9gal de 14 jours ainsi que vos droits l\u00e9gaux de garantie et de d\u00e9fauts ne sont pas affect\u00e9s par ce droit de retour volontaire.<\/p>\n\n<\/div>\n\n\n<div id=\"refund-2\" class=\"wp-block-group ll-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"ll-legal-section-number wp-block-paragraph\">02<\/p>\n\n\n<h2 class=\"wp-block-heading\">Droit de r\u00e9tractation l\u00e9gal<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Le consommateur dispose d\u2019un droit de r\u00e9tractation selon les modalit\u00e9s suivantes, \u00e9tant entendu que le consommateur est toute personne physique qui conclut un acte juridique \u00e0 des fins qui, pour l\u2019essentiel, ne peuvent \u00eatre imput\u00e9es ni \u00e0 son activit\u00e9 commerciale ni \u00e0 son activit\u00e9 professionnelle ind\u00e9pendante:<\/p>\n\n\n<p class=\"wp-block-paragraph\">Vous avez le droit de vous r\u00e9tracter du pr\u00e9sent contrat dans un d\u00e9lai de quatorze jours sans donner de motif.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Le d\u00e9lai de r\u00e9tractation est de quatorze jours \u00e0 compter du jour o\u00f9 vous ou un tiers d\u00e9sign\u00e9 par vous, autre que le transporteur, avez pris possession de la derni\u00e8re marchandise.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Pour exercer votre droit de r\u00e9tractation, vous devez nous (Hamid Erol, Hamid Erol, Speckestra\u00dfe 24, 44357 Dortmund, Allemagne, t\u00e9l.: 01731559070, adresse \u00e9lectronique: <span class=\"notranslate ll-contact-literal\" translate=\"no\" data-no-translation data-no-dynamic-translation>info@lalanoscosmetics.de<\/span>) vous informer de votre d\u00e9cision de vous r\u00e9tracter du pr\u00e9sent contrat au moyen d\u2019une d\u00e9claration claire (par exemple, une lettre envoy\u00e9e par la poste ou un courriel). Vous pouvez utiliser le mod\u00e8le de formulaire de r\u00e9tractation ci-joint, mais ce n'est pas obligatoire.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Pour respecter le d\u00e9lai de r\u00e9tractation, il suffit d'envoyer la notification de l'exercice du droit de r\u00e9tractation avant l'expiration du d\u00e9lai de r\u00e9tractation.<\/p>\n\n<\/div>\n\n\n<div id=\"refund-3\" class=\"wp-block-group ll-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"ll-legal-section-number wp-block-paragraph\">03<\/p>\n\n\n<h2 class=\"wp-block-heading\">Cons\u00e9quences de la r\u00e9vocation<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Si vous r\u00e9voquez le pr\u00e9sent contrat, nous vous rembourserons tous les paiements que nous avons re\u00e7us de votre part, y compris les frais de livraison (\u00e0 l'exception des frais suppl\u00e9mentaires r\u00e9sultant du fait que vous avez choisi un mode de livraison autre que le mode de livraison standard le moins cher que nous proposons), sans d\u00e9lai et au plus tard quatorze jours \u00e0 compter de la date \u00e0 laquelle nous avons re\u00e7u la notification de votre r\u00e9tractation du pr\u00e9sent contrat. Pour ce remboursement, nous utiliserons le m\u00eame moyen de paiement que celui que vous avez utilis\u00e9 lors de la transaction initiale, \u00e0 moins qu'il n'en ait \u00e9t\u00e9 express\u00e9ment convenu autrement avec vous; En aucun cas, des frais ne vous seront factur\u00e9s pour ce remboursement. Nous pouvons refuser le remboursement jusqu'\u00e0 ce que nous ayons r\u00e9cup\u00e9r\u00e9 les marchandises ou jusqu'\u00e0 ce que vous ayez fourni la preuve que vous avez renvoy\u00e9 les marchandises, la date la plus proche \u00e9tant retenue.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Vous devez nous renvoyer ou nous remettre les marchandises sans d\u00e9lai et, en tout \u00e9tat de cause, au plus tard dans un d\u00e9lai de quatorze jours \u00e0 compter de la date \u00e0 laquelle vous nous informez de la r\u00e9vocation du pr\u00e9sent contrat. Le d\u00e9lai est respect\u00e9 si vous envoyez les marchandises avant l'expiration du d\u00e9lai de quatorze jours.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Vous assumez les frais directs de renvoi des marchandises.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Ils ne sont redevables d'une \u00e9ventuelle perte de valeur des marchandises que si cette perte de valeur est due \u00e0 une manipulation de celles-ci qui n'est pas n\u00e9cessaire \u00e0 l'examen de la nature, des caract\u00e9ristiques et du fonctionnement des marchandises.<\/p>\n\n<\/div>\n\n\n<div id=\"refund-4\" class=\"wp-block-group ll-legal-section ll-sample-form is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"ll-legal-section-number wp-block-paragraph\">04<\/p>\n\n\n<h2 class=\"wp-block-heading\">Mod\u00e8le de formulaire de r\u00e9tractation<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Si vous souhaitez vous r\u00e9tracter du contrat, veuillez remplir ce formulaire et le renvoyer.<\/p>\n\n\n<p class=\"wp-block-paragraph\">\u00c0 l\u2019attention de<\/p>\n\n\n<p class=\"wp-block-paragraph\">Hamid Erol<br>\nHamid Erol<br>\nSpeckestra\u00dfe 24<br>\n44357 Dortmund<br>\nAllemagne<br>\nCourriel: <span class=\"notranslate ll-contact-literal\" translate=\"no\" data-no-translation data-no-dynamic-translation>info@lalanoscosmetics.de<\/span><\/p>\n\n\n<p class=\"wp-block-paragraph\">Par la pr\u00e9sente, je\/nous (*) r\u00e9voque(nt) le contrat que j\u2019ai\/nous (*) conclu pour l\u2019achat des biens suivants (*)\/la fourniture du service suivant (*)<\/p>\n\n\n<p class=\"wp-block-paragraph\">_______________________________________________________<\/p>\n\n\n<p class=\"wp-block-paragraph\">_______________________________________________________<\/p>\n\n\n<p class=\"wp-block-paragraph\">Command\u00e9 le (*) ____________ \/ re\u00e7u le (*) _______________<\/p>\n\n\n<p class=\"wp-block-paragraph\">________________________________________________________<br>\nNom du\/des consommateur(s)<\/p>\n\n\n<p class=\"wp-block-paragraph\">________________________________________________________<br>\nAdresse du\/des consommateur(s)<\/p>\n\n\n<p class=\"wp-block-paragraph\">________________________________________________________<br>\nSignature du (des) consommateur(s) (uniquement en cas de communication sur papier)<\/p>\n\n\n<p class=\"wp-block-paragraph\">_________________________<br>\ndate<\/p>\n\n\n<p class=\"wp-block-paragraph\">(*) Biffer les mentions inutiles<\/p>\n\n<\/div>\n\n\n<div id=\"refund-5\" class=\"wp-block-group ll-legal-section ll-withdrawal-section is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"ll-legal-section-number wp-block-paragraph\">05<\/p>\n\n\n<h2 class=\"wp-block-heading\">R\u00e9voquer le contrat<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez \u00e9galement d\u00e9clarer votre r\u00e9vocation via ce formulaire \u00e9lectronique. La d\u00e9claration par lettre ou par e-mail reste possible.<\/p>\n\n<form class=\"woocommerce-form woocommerce-form-order-withdrawal-request order-withdrawal-request\" method=\"post\" action=\"\">\n\t\n\t<div class=\"eu-owb-notice-wrapper\"><\/div>\n\n\t<div class=\"eu-owb-form-fields\">\n\t\t\t\t\t<div class=\"form-row form-row-full form-row-order-number validate-required\" id=\"order-withdrawal-request-order-number_field\" data-priority=\"\"><label for=\"order-withdrawal-request-order-number\" class=\"required_field\">Contract Identification, e.g. order number&nbsp;<span class=\"required\" aria-hidden=\"true\">*<\/span><\/label><span class=\"woocommerce-input-wrapper\"><input type=\"text\" class=\"input-text\" name=\"order_number\" id=\"order-withdrawal-request-order-number\" placeholder=\"\"  value=\"\" maxlength=\"20\" aria-required=\"true\" autocomplete=\"off\" \/><\/span><\/div>\n\t\t\t<div class=\"form-row form-row-full form-row-email validate-email validate-required\" id=\"order-withdrawal-request-email_field\" data-priority=\"\"><label for=\"order-withdrawal-request-email\" class=\"required_field\">Courriel&nbsp;<span class=\"required\" aria-hidden=\"true\">*<\/span><\/label><span class=\"woocommerce-input-wrapper\"><input type=\"text\" class=\"input-text\" name=\"email\" id=\"order-withdrawal-request-email\" placeholder=\"\"  value=\"\" aria-required=\"true\" autocomplete=\"email\" \/><\/span><\/div>\n\t\t\t<div class=\"form-row form-row-full form-row-email-repeat validate-required\" id=\"order-withdrawal-request-email-repeat_field\" data-priority=\"\"><label for=\"order-withdrawal-request-email-repeat\" class=\"required_field\">Email (repeat)&nbsp;<span class=\"required\" aria-hidden=\"true\">*<\/span><\/label><span class=\"woocommerce-input-wrapper\"><input type=\"text\" class=\"input-text\" name=\"email_repeat\" id=\"order-withdrawal-request-email-repeat\" placeholder=\"\"  value=\"\" aria-required=\"true\" autocomplete=\"email\" \/><\/span><\/div>\n\t\t\t<div class=\"form-row form-row-first form-row-first-name validate-required\" id=\"order-withdrawal-request-first-name_field\" data-priority=\"\"><label for=\"order-withdrawal-request-first-name\" class=\"required_field\">First name&nbsp;<span class=\"required\" aria-hidden=\"true\">*<\/span><\/label><span class=\"woocommerce-input-wrapper\"><input type=\"text\" class=\"input-text\" name=\"first_name\" id=\"order-withdrawal-request-first-name\" placeholder=\"\"  value=\"\" maxlength=\"40\" aria-required=\"true\" autocomplete=\"off\" \/><\/span><\/div>\n\t\t\t<div class=\"form-row form-row-last form-row-last-name validate-required\" id=\"order-withdrawal-request-last-name_field\" data-priority=\"\"><label for=\"order-withdrawal-request-last-name\" class=\"required_field\">Last name&nbsp;<span class=\"required\" aria-hidden=\"true\">*<\/span><\/label><span class=\"woocommerce-input-wrapper\"><input type=\"text\" class=\"input-text\" name=\"last_name\" id=\"order-withdrawal-request-last-name\" placeholder=\"\"  value=\"\" maxlength=\"40\" aria-required=\"true\" autocomplete=\"off\" \/><\/span><\/div>\n\t\t\t<div class=\"clear\"><\/div>\n\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\n\t\t\t\n\t\t\n\t\t<div class=\"form-row form-row-submit\" id=\"order-withdrawal-request-submit\">\n\t\t\t<input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"356c0925b8\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/15\" \/>\t\t\t<button type=\"submit\" class=\"woocommerce-button button woocommerce-form-return_request__submit wp-element-button\" name=\"order_withdrawal_request\" value=\"Confirm withdrawal\">Confirm withdrawal<\/button>\n\t\t<\/div>\n\t\n\t<div class=\"clear\"><\/div>\n\t<input type=\"hidden\" name=\"etm-form-language\" value=\"fr\"\/><\/form>\n\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group ll-legal-end is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"ll-legal-eyebrow wp-block-paragraph\">Pour en savoir plus:<\/p>\n\n\n<nav class=\"ll-legal-tabs\" aria-label=\"Autres informations juridiques\"><a class=\"ll-legal-tab\" href=\"https:\/\/lalanos.de\/fr\/datenschutz\/\">Protection des donn\u00e9es<\/a><a class=\"ll-legal-tab is-current\" href=\"https:\/\/lalanos.de\/fr\/widerruf-und-rueckgabe\/\" aria-current=\"page\">R\u00e9vocation &amp; Retour<\/a><a class=\"ll-legal-tab\" href=\"https:\/\/lalanos.de\/fr\/agb\/\">Termes et conditions<\/a><a class=\"ll-legal-tab\" href=\"https:\/\/lalanos.de\/fr\/impressum\/\">Mentions l\u00e9gales<\/a><\/nav>\n\n<\/div>\n\n<\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>LALANO\u2019S \u00b7 SERVICE &#038; RECHT Widerruf &amp; R\u00fcckgabe Hier finden Sie das gesetzliche Widerrufsrecht, unser freiwilliges 30-Tage-R\u00fcckgaberecht und das Muster-Widerrufsformular. DatenschutzWiderruf &#038; R\u00fcckgabeAGBImpressum Auf dieser Seite \u2304 0130 Tage freiwillige R\u00fcckgabe02Gesetzliches Widerrufsrecht03Folgen des Widerrufs04Muster-Widerrufsformular05Vertrag widerrufen Eine Frage? Wir helfen Ihnen gerne weiter. Kontakt aufnehmen \u2197 01 Freiwilliges 30-Tage-R\u00fcckgaberecht Zus\u00e4tzlich zum gesetzlichen Widerrufsrecht gew\u00e4hren wir Verbraucherinnen [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lalanos.de\/fr\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lalanos.de\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lalanos.de\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lalanos.de\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lalanos.de\/fr\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":6,"href":"https:\/\/lalanos.de\/fr\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":1336,"href":"https:\/\/lalanos.de\/fr\/wp-json\/wp\/v2\/pages\/15\/revisions\/1336"}],"wp:attachment":[{"href":"https:\/\/lalanos.de\/fr\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}